Terms of Service
These Terms of Service ("Terms") govern every website design, development and related service provided by Solo Site Studio ("the Studio", "we", "us"). By paying a deposit, approving a written quote or otherwise instructing us to begin, you ("the Client", "you") agree to these Terms. Please read them; they are written to protect both of us.
- Parties and acceptance
- Scope of work
- Pricing, deposits and milestones
- Turnaround and timeline
- Client responsibilities
- Revisions and approvals
- Errors and warranty
- Intellectual property and ownership
- Hosting, domains and third party services
- Post launch support and maintenance
- No guarantee of results
- Confidentiality and privacy
- Acceptable use
- Limitation of liability
- Indemnification
- Termination
- Force majeure
- Governing law and disputes
- General
- Contact
1. Parties and acceptance
A contract is formed between the Studio and the Client when the Client accepts a written quote (by email, message or payment of the deposit). The written quote, these Terms, the Acceptable Use and Content Policy, the Refund and Cancellation Policy and the Privacy Policy together form the entire agreement. If a quote and these Terms conflict, the quote controls for that project only.
2. Scope of work
The scope of each project is described in the written quote. Anything not listed in the quote is outside the scope. Requests outside the scope are welcome and will be quoted as a change order before work begins. The Studio will never add charges that were not agreed in writing in advance.
3. Pricing, deposits and milestones
Prices are stated in United States dollars unless the quote says otherwise, and may be paid in another currency at the exchange rate on the day of payment. Unless the quote says otherwise, payment is due in three milestones:
- 50 percent deposit before any work begins. The deposit reserves the Studio's schedule and unlocks the Client's private phone line.
- 25 percent upon the Client's approval of the design.
- 25 percent upon deployment of the website to the Client's domain.
Rush delivery adds 50 percent to the project price. Priority deployment is a flat fee of 1,000 USD in addition to the project price, unless otherwise quoted. Hosting, domain registration, premium fonts, stock imagery, third party subscriptions and similar costs are paid by the Client directly to the provider so that the accounts remain in the Client's name. Invoices unpaid seven days after their due date may pause work and may accrue a late fee of 2 percent per month.
4. Turnaround and timeline
The standard turnaround is four days from the moment the Client's domain name is registered and pointed to hosting, provided the Client supplies the content, feedback and access described in the quote on time. If the Client already owns a domain that is fully propagated and provides access, the turnaround may be shorter. Delays in the Client's content, approvals or access extend the timeline by the same period. Timelines are estimates given in good faith and are not guarantees; the Studio is not liable for delays caused by third parties such as registrars, hosting providers, payment providers or DNS propagation.
5. Client responsibilities
The Client agrees to:
- provide text, images, links, logins and feedback promptly;
- ensure the Client owns, or has written permission to use, everything supplied to the Studio;
- ensure that every person depicted on the website is at least 18 years old and has given written consent, and to keep proof available on request;
- comply with the Acceptable Use and Content Policy and with the laws of the Client's country and every country the website targets;
- review the website before deployment and report errors;
- keep their own logins, hosting and domain accounts secure.
A project with no Client response for 30 consecutive days may be paused and, when resumed, re scheduled and re quoted.
6. Revisions and approvals
The design phase includes reasonable revisions until the Client is satisfied, within the scope of the quote. Once the design is approved in writing (an email or message saying it is approved is enough), changes to the approved design that go beyond fixing errors are quoted as change orders. Silence for 7 days after a design is delivered is treated as approval so that the schedule can continue, but the Client can still request changes at the applicable rate.
7. Errors and warranty
Modifications needed because of an error made by the Studio are free of charge, at any time, and are completed as quickly as possible, usually within hours. An error means something that does not work or does not match the approved design. New features, new pages, new content and design changes are not errors. The Studio warrants that the website will function on current versions of major browsers and on common phone, tablet and desktop screen sizes at the time of deployment.
8. Intellectual property and ownership
Until the final payment is received, all designs, code and materials created by the Studio remain the Studio's property and are licensed to the Client for review only. Upon receipt of the final payment, ownership of the custom design, code and content of the website transfers to the Client in full. The Studio retains the right to reuse general techniques, snippets and tools that are not specific to the Client. Third party assets (fonts, icons, libraries, stock imagery) remain subject to their own licenses. The Client retains ownership of everything the Client supplied. The Studio may display the website in its portfolio only with the Client's written permission, which the Client may withdraw at any time.
9. Hosting, domains and third party services
The Studio recommends that hosting and domain accounts be registered in the Client's own name. Where the Studio registers them on the Client's behalf, they are registered in the Client's name and handed over at deployment. Hosting, registrars, email providers, payment processors, platforms the website links to, and any other third party service are governed by their own terms. The Studio is not responsible for their outages, policy changes, price changes, account suspensions or terminations, and cannot guarantee that any provider will accept a particular kind of content. The Studio will help the Client migrate to another provider if that becomes necessary, at the applicable rate.
10. Post launch support and maintenance
Error fixes are free. The Studio also watches the website for 48 hours after deployment. Ongoing updates, content changes, monitoring, backups, security updates and new features are available under a maintenance retainer negotiated with the Client based on the Client's needs. Without a retainer, requests are quoted individually. The Studio's support hours are seven days a week, 7:00 AM to 7:00 PM (UTC minus 7). Requests outside those hours are handled as special consultations by arrangement.
11. No guarantee of results
The Studio builds websites to professional standards and follows search engine best practices. However, the Studio does not and cannot guarantee search engine rankings, traffic, inquiries, bookings, revenue, platform approval or any particular business outcome. Any figures or examples shared are illustrations, not promises.
12. Confidentiality and privacy
Both parties agree to keep the other's confidential information private during and after the project. The Studio treats the Client's identity, stage name, legal name, contact details, images, rates, locations and business details as strictly confidential. The Studio will sign a reasonable non disclosure agreement on request. The Privacy Policy describes how personal data is handled.
13. Acceptable use
The Client agrees to the Acceptable Use and Content Policy. The Studio may decline any project, and may suspend or terminate a project without refund of amounts already earned, if the content violates that policy or the law, or if the Client behaves abusively toward the Studio.
14. Limitation of liability
To the fullest extent permitted by law, the Studio's total liability for any claim arising from a project is limited to the amount the Client paid the Studio for that project. The Studio is not liable for indirect, incidental, consequential, special or punitive damages, including lost profits, lost data, loss of business or reputational harm, even if advised of the possibility. Nothing in these Terms limits liability that cannot be limited by law.
15. Indemnification
The Client agrees to defend, indemnify and hold the Studio harmless from any claim, loss, fine or expense (including reasonable legal fees) arising from the Client's content, the Client's business, the Client's use of the website, the Client's breach of these Terms or the Acceptable Use and Content Policy, or the Client's violation of any law.
16. Termination
Either party may end a project by written notice. The Client pays for work completed up to the date of notice, as described in the Refund and Cancellation Policy. The Studio may terminate immediately for non payment, for a breach of the Acceptable Use and Content Policy, or for abusive conduct. Sections on ownership, confidentiality, limitation of liability, indemnification and governing law survive termination.
17. Force majeure
Neither party is liable for failure or delay caused by events beyond its reasonable control, including natural disasters, power or internet outages, strikes, government actions, pandemics or failures of third party providers. Timelines are extended by the duration of the event.
18. Governing law and disputes
These Terms are governed by the laws of the jurisdiction stated in the Client's written quote. The parties agree to try in good faith to resolve any dispute by direct negotiation for 30 days, then by mediation, before taking any legal action. Any legal action must be brought in the competent courts of that jurisdiction, unless the law of the Client's country of residence requires otherwise. The English version of these Terms controls in case of conflict with a translation.
19. General
If any part of these Terms is found unenforceable, the rest remains in effect. Failure to enforce a right is not a waiver of it. The Client may not assign the agreement without the Studio's consent. Notices are valid when sent by email to the addresses used during the project. The Studio may update these Terms; the version in force when a quote is accepted applies to that project.
20. Contact
Questions about these Terms: info@solositestudio.com.
Questions about this document: info@solositestudio.com. This document is provided in English. Translations may be provided for convenience; the English version controls in case of conflict.